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Privacy policy

Sophie Robson | Privacy Policy

Last updated: March 18, 2026

1. About us: This Privacy Policy outlines the practices of sophierobson.com regarding the collection, application, and protection of your personal details.

2. What information we collect: We automatically gather specific technical data, such as your IP address, browser type, time zone, and details from cookies on your device. Furthermore, when you process a transaction or attempt a purchase, we collect necessary identifiers including:

  • Name

  • Billing and Shipping addresses

  • Contact details (Email & Phone Number)

  • Payment information (Please note: Sensitive credit card data is handled exclusively by secure third-party processors like Shopify Payments, Stripe, or Airwallex).

3. Utilization of Your Information: The primary reason we collect your Order Information is to manage transactions (processing payments, coordinating logistics, and issuing confirmations). Additionally, this data allows us to:

  • Maintain open communication regarding your purchases;

  • Identify and prevent potential fraudulent activity;

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

4. Sharing Your Personal Information: To provide a seamless service, we collaborate with external partners who assist us in managing your data as described above:

  • E-commerce Platform: Our online store is powered by Shopify.

  • Logistics: We share delivery details with global logistics partners and UK carriers (like Royal Mail) to ensure your package reaches you.

  • Analytics: We utilize Google Analytics to study how visitors navigate our store.

  • Compliance: We may disclose information if required by law, such as responding to a valid subpoena or protecting our legal rights.

5. International Data Transfers: To facilitate international shipping, your data may be transferred to our logistics hubs outside the United Kingdom, specifically in China. We take steps to ensure these transfers meet established data protection requirements.

6. Your Rights (UK Residents): If you are a resident of the UK or Europe, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. This includes the right to view, update, or request the deletion of your data. For such requests, please contact support@sophierobson.com.

7. Information Retention: We retain your Order Information for our administrative records unless you specifically request its removal.

8. Policy on Minors: Our services are intended for adults aged 18 and over. We do not intentionally gather data from minors. If you believe a minor has shared personal information with us, please reach out so we can delete it immediately.

9. Policy Updates: We may revise this document periodically to reflect changes in our operational procedures or to comply with new legal standards.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at support@sophierobson.com. Your feedback is very valuable to us.

Email: support@sophierobson.com
Phone: +1 318 724 1712
Contact form: Click here

Customer service opening hours:
Monday to Friday - 08:00 a.m. to 5:00 p.m. GMT-5 (New York)
Saturday and Sunday - 10:00 a.m. to 4:00 p.m. GMT-5 (New York)

We aim to respond within 12 hours.