Terms of service

Sophie Robson | Terms of Service

Last updated: May 27, 2026

1. Overview: These Terms of Service ("Terms") govern your access to the Sophie Robson website (the "Site") and any purchases made through our store.

Agreement: By browsing our Site or placing an order, you agree to comply with and be bound by these Terms. If you do not accept all terms and conditions stated here, you may not access the website or use our services.

2. Products & Services: We strive to describe and display our products as accurately as possible. However, we cannot guarantee that the colors, dimensions, or details will be 100% accurate on your specific screen.

Availability: All products are subject to availability. We reserve the right to discontinue any product at any time.
Pricing: Prices for our products are subject to change without notice.

3. Orders & Account Information: We reserve the right to decline or limit any order you place with us. If we modify or cancel an order, we will notify you using the contact details (email, billing address, or phone number) provided during checkout. You agree to provide current, complete, and accurate information for all transactions conducted at our store.

4. Shipping & Returns: Our specific policies regarding delivery and returns are considered an essential part of these Terms.

Shipping: Please consult our Shipping Policy to understand our timelines and our international shipping origin (China).
Returns: Please review our Return & Refund Policy for details on your rights to cancellations and refunds.

5. Third-Party Links: Our Service may feature content or products from third parties. Links on this Site may lead you to external websites that are not affiliated with Sophie Robson. We are not responsible for inspecting or evaluating the content of these external sites and do not assume liability for any third-party materials, products, or services.

6. Feedback & Submissions: If you send us suggestions, creative ideas, or other materials (collectively, "comments") via email, mail, or online, you grant us the unrestricted right to edit, copy, publish, and distribute those comments in any medium. We are under no obligation to maintain comments in confidence or pay compensation for them.

7. Limitation of Liability To the maximum extent permitted by law, Sophie Robson shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Service; (b) any conduct or content of any third party on the Service.

8. Governing Law These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Hong Kong. However, if you are a consumer in the United Kingdom, you may also be entitled to the protection of the mandatory laws of the United Kingdom.

9. Changes to Terms: The most current version of our Terms of Service is always available on this page. We reserve the right to update or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes.

Contact us

We’re here to help! Our friendly customer service team is always happy to assist with any questions. You can contact us through the details provided below. Your input helps us grow, and we appreciate your feedback.

Email: support@sophierobson.com
Phone: +1 318 724 1712
Contact form: Click here

Customer service opening hours:
Monday to Friday - 08:00 a.m. to 5:00 p.m. GMT-5 (New York)
Saturday and Sunday - 10:00 a.m. to 4:00 p.m. GMT-5 (New York)

We aim to respond within 12 hours.