Shipping policy

Sophie Robson | Shipping Policy

Last updated: March 18, 2026

Shipping Destinations & Rates: We currently ship exclusively to customers within the United Kingdom.

• Shipping Fee: We are pleased to provide Free Shipping on every order. There are no hidden fees at checkout.

Delivery Estimates: Please note that our inventory is held in our international fulfillment center.

• Order Cutoff Time: 10:00 PM GMT -5 (New York)

• Processing Time: 1 - 2 Business Days (Mon-Fri)

• Transit Time: 5 - 9 Business Days (Mon-Fri)

• Total Delivery Time: 6 - 11 Business Days

Shipping & Tracking Method: Your order is dispatched via our international logistics partners and handed over to Royal Mail for final-mile delivery within the UK.

• Tracking: You will receive a tracking number via email once your order has been dispatched. This allows you to follow your package from our warehouse to your doorstep.

Order Cancellation

• Before Shipment: If you need to cancel your order, please email support@sophierobson.com immediately. If the package hasn't left our facility, we will process a full refund.
• In Transit: Once an order is shipped, we cannot stop or redirect the delivery. In this case, please wait for the item to arrive and follow our standard Return Process.

Incorrect Address & Undeliverable Packages It is the customer's responsibility to provide a correct shipping address.

• If a package is returned to us due to an incorrect address or because it was unclaimed, we will contact you to arrange a reshipment.

• Note: We reserve the right to deduct the actual cost of the failed delivery attempt from any potential refund if you choose not to have the item reshipped.

Lost or Missing Shipments: In the rare event that your tracking shows "Delivered" but you haven't received the package, or if it appears lost in transit:

1. Contact us at support@sophierobson.com within 7 days.
2. We will initiate a formal investigation with the carrier on your behalf.
3. If the package is confirmed lost, we will immediately provide a free replacement or a full refund.

Contact us

We’re here to help! Our friendly customer service team is always happy to assist with any questions. You can contact us through the details provided below. Your input helps us grow, and we appreciate your feedback.

Email: support@sophierobson.com
Phone: +1 318 724 1712
Contact form: Click here

Customer service opening hours:
Monday to Friday - 08:00 a.m. to 5:00 p.m. GMT-5 (New York)
Saturday and Sunday - 10:00 a.m. to 4:00 p.m. GMT-5 (New York)

We aim to respond within 12 hours.